Refund and returns policy

Umgaqo-nkqubo wethu wokubuyisela kunye nokubuyisa uhlala kwiintsuku ezingama-30. Ukuba iintsuku ezingama-30 zidlulile emva kokuthenga kwakho, asinakukubonelela ngembuyekezo epheleleyo okanye yotshintshiselwano.

Ukuze uvumeleke ukubuyisela, umcimbi wakho makangasetyenziswanga kwaye kwimeko efanayo ukuba uyifumene. Kufuneka kwakhona kubekwe kwiphakheji yangaphambili.

Ukugqiba ukubuyela kwakho, sifuna irisidi okanye ubungqina bokuthenga.

Nceda ungathumeli ukuthenga kwakho kumenzi wemveliso.

Kukho iimeko ezithile apho imbuyekezo yemali inikiweyo:

• Nayiphi na into engekho kwimeko yayo yoqobo yonakele okanye iindawo ezingekhoyo ngenxa yezizathu ezingekho ngenxa yempazamo yethu.
• Nayiphi na into ebuyiswa ngaphezu kweentsuku ze-30 emva kokuziswa

Imbuyiselo

Xa ukubuya kwakho kufunyenwe kwaye kuhlolwe, siya kukuthumela i-imeyile ukuze sikuxelele ukuba siyifumene into yakho ebuyiweyo. Siza kukwazisa kwakhona ngokuvuma okanye ukulahlwa kwembuyekezo yakho.

Ukuba uvunyiwe, ngoko imali yakho iya kuqhutyelwa, kwaye i-credit izakusetyenziswa ngokuzenzekelayo kwikhadi lakho lekredithi okanye indlela yokuhlawula yokuqala, kwisithuba esithile seentsuku.

Ukubuyiswa kwexesha elide okanye elingekho

Ukuba awufumani ukubuyiselwa kwembuyekezo okwangoku, qwa lasele i-akhawunti yakho yasebhanki kwakhona.

Emva koko qhagamshelana nenkampani yakho yekhadi lesikweletu, kungathatha ixesha ngaphambi kokuba imali yakho yokubuyiselwa imali ibhalwe ngokusemthethweni.

Ukuqhagamshelana ngokulandelayo nebhanki yakho. Kukho ixesha elide lokuqhuba ixesha ngaphambi kokubuyiswa kwembuyekezo.

If you’ve done all of this and you still have not received your refund yet, please contact  support(at)granalix.com.

tshintshano

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to support(at)granalix.com

Dinga uncedo?

Contact  support(at)granalix.com for questions related to refunds and returns.